VacationSavings policies
Qualifying hotel and airfare bookings
Book with confidence. Qualifying hotel and airfare reservations purchased through your VacationSavings member portal are backed by our fulfillment supplier’s Best Price Promise, described here as our Lowest Price Promise.
If you find a qualifying lower publicly available price for the same confirmed booking within the required deadlines, our supplier will match or beat that price. If the supplier cannot match or beat it, the supplier will issue a future travel credit equal to 110% of the eligible price difference, subject to the requirements below.
The credit is for future travel purchases. It is not a cash refund or a refund of membership fees.
You must have a confirmed reservation purchased through your VacationSavings member portal. The competing offer must be publicly available, directly comparable, and available for immediate confirmation when the supplier reviews your claim.
The eligible price difference must be at least $5. Your original base travel purchase must be at least $50, excluding taxes and fees. You do not need to purchase the competing offer.
The competing offer must match your confirmed reservation in all applicable respects, including:
A lower price for a different room, fare, itinerary, cancellation policy, or package does not qualify. Meeting the matching requirements does not remove the exclusions or claim deadlines below.
You must find the competing price within four hours after your original purchase. You must also submit your completed claim within the applicable supplier deadline:
Review the supplier’s claim instructions for the exact cutoff and time zone before booking. Finding a lower price within four hours does not extend the submission deadline. Late or incomplete claims cannot be considered.
Submit the supplier’s online Price Promise claim form with the following information:
Screenshots must provide enough information to verify an apples-to-apples comparison. Do not make a new competitor booking solely to support a claim.
Allow up to 72 hours for processing and a response. The supplier may request additional documentation to verify the booking, payment information, competing offer, or claim. Missing information or an offer that cannot be verified may result in denial. The competing offer must remain available for instant confirmation when the supplier checks it.
Use the travel-support options in your member portal for help locating the supplier’s online claim form. For membership-support assistance, contact support@VacationSavings.com. A support inquiry does not replace submission of the completed claim form or extend a deadline.
The promise does not apply to private or unpublished rates; corporate, group, meeting, travel-industry, agent, or familiarization rates; loyalty-program rates; rates requiring a separate membership, such as AAA or AARP; offers restricted to a specific group; or travel obtained through a contest or sweepstakes.
It also excludes packages or promotions when the compared component’s price is not separately displayed; individual hotel or tour components sold within a travel package; hidden-provider offers; pricing, printing, administrative, or technological errors; and claims that fail to meet the comparison, documentation, availability, or deadline requirements.
The promise excludes differences attributable to charges outside the eligible base travel price, including service, booking, processing, shipping, and paper-ticket fees. It also excludes differences arising from optional extras, such as additional guests or beds, premium seats, baggage, beverage packages, shore excursions, onboard credits, gratuities, premium dining, and fuel charges not included in the base travel price. Do not assume the promise matches every part of an all-in checkout total; the supplier’s full terms determine the eligible comparison amount.
Only one claim per member per calendar month is permitted, regardless of the number of accounts used or whether the claim is approved or denied. The promise cannot be combined with other offers or promotions.
Credits may be redeemed for up to one year or according to the terms stated on the credit confirmation. Review that confirmation for the applicable expiration date and redemption conditions. The supplier may recover credits issued in error, above the claim limit, or through misuse of the program.
You must maintain an active VacationSavings membership when booking and taking travel and when accessing or redeeming platform benefits. The supplier determines claim eligibility under its complete Best Price Promise terms and reserves its verification and claim-review rights.
The supplier may amend, suspend, or discontinue the program. Previously issued credits remain subject to their stated redemption terms. This promise does not replace the cancellation, change, refund, or other conditions attached to your original reservation. Nothing in this promise limits rights required by applicable law.